Terms of Service

Legal terms and conditions for using reFramed behavioral science cards and services.

Last Updated: September 19, 2025

Effective Date: September 19, 2025

These Terms of Service govern your use of reFramed's website, products, and services. Please read them carefully.

Acceptance of Terms

Agreement to Terms

By accessing or using reFramed's website at reframedgame.com, you agree to be bound by these Terms of Service
These terms apply to all users, visitors, and customers of our behavioral science card products
If you do not agree to these terms, please do not use our website or services
We may modify these terms at any time; continued use constitutes acceptance of changes
You must be at least 13 years old to use our services

Scope of Services

reFramed provides science-backed behavioral learning cards and related educational content
Our services include website access, email communications, VIP early access programs, and product sales
We offer pre-order opportunities for upcoming Kickstarter campaigns
Educational resources and behavioral science insights are provided for informational purposes

Products and Services

reFramed Card Deck

Our core product is a behavioral science card deck designed to teach THINK, SPEAK, ACT, and RELATE skills
Cards are based on peer-reviewed research and designed for educational and personal development use
Products are suitable for individuals, families, educators, therapists, and workplace teams
Physical products will be shipped via our fulfillment partners including Shippo
Digital versions and supplementary materials may be provided electronically

VIP Early Access Program

VIP members receive early access to products, exclusive content, and special pricing
VIP membership may include limited-time benefits and early bird Kickstarter access
Membership benefits are subject to availability and may change
VIP status does not guarantee specific outcomes or product availability
Benefits are non-transferable and tied to the registered email address

Kickstarter Campaign

Our upcoming Kickstarter campaign is subject to Kickstarter's terms and conditions
Kickstarter pledges are separate from purchases made directly through our website
Campaign timeline and rewards are estimates and may be subject to delays
We will communicate updates about campaign progress through email and our website

User Conduct and Responsibilities

Acceptable Use

Use our website and products only for lawful, educational, and personal development purposes
Respect the intellectual property rights of reFramed and our content creators
Do not attempt to reverse engineer, copy, or redistribute our proprietary card content
Provide accurate information when creating accounts or making purchases
Respect the privacy and rights of other users in any community features

Prohibited Activities

Do not use our services for any illegal, harmful, or fraudulent activities
Do not attempt to hack, disrupt, or compromise our website security
Do not send spam, malware, or malicious content through our services
Do not impersonate reFramed staff or other users
Do not use our content for commercial purposes without written permission

Purchase Terms and Conditions

Orders and Payment

All purchases are processed securely through Stripe payment processing
Prices are listed in USD and subject to applicable taxes and shipping fees
Pre-orders and VIP purchases are final sale unless otherwise specified
We reserve the right to refuse or cancel orders at our discretion
Payment must be received in full before products are shipped

Shipping and Delivery

Physical products will be shipped to the address provided during checkout
Shipping times are estimates and may vary based on location and availability
Risk of loss and title pass to you upon delivery to the shipping carrier
International shipping may be subject to customs fees and import duties
We are not responsible for shipping delays caused by carriers or customs

Returns and Refunds

Digital products and educational content are generally non-refundable
Physical products may be returned within 30 days in original condition
VIP program fees are non-refundable unless required by applicable law
Kickstarter pledges are subject to Kickstarter's refund policies
Contact privacy@reframedgame.com for return authorization before shipping items back

Intellectual Property Rights

Our Content and Trademarks

reFramed, our logo, card designs, and educational content are protected by copyright and trademark laws
All behavioral science research compilation and card methodologies are proprietary to reFramed
You may not reproduce, distribute, or create derivative works without written permission
Educational and therapeutic professionals may use cards in practice with proper attribution
Commercial licensing opportunities may be available by contacting our team

User-Generated Content

Any reviews, testimonials, or feedback you provide may be used in our marketing materials
By submitting content, you grant us a license to use, modify, and display it
You represent that your submissions do not infringe on others' rights
We reserve the right to remove or modify user-generated content at our discretion

Disclaimers and Limitations

Educational Purpose Disclaimer

reFramed cards are designed for educational and personal development purposes only
Our products are not intended to diagnose, treat, cure, or prevent any medical condition
Cards are not a substitute for professional therapy, counseling, or medical advice
Individual results may vary; we cannot guarantee specific outcomes from using our products
Consult healthcare professionals for serious mental health or behavioral concerns

Limitation of Liability

reFramed's liability is limited to the amount you paid for our products or services
We are not liable for indirect, incidental, or consequential damages
Our liability does not extend to third-party services like payment processors or shipping
Some jurisdictions do not allow limitation of liability, so restrictions may not apply to you
We disclaim all warranties except those that cannot be legally excluded

Governing Law and Dispute Resolution

Applicable Law

These terms are governed by the laws of the State of California, United States
Any disputes will be resolved in the courts of California
You agree to submit to the jurisdiction of California courts for legal proceedings
International users acknowledge that U.S. law governs this agreement
If any provision is unenforceable, the remaining terms remain in effect

Dispute Resolution Process

We encourage resolving disputes through direct communication with our team
Contact privacy@reframedgame.com to discuss concerns before pursuing legal action
Many issues can be resolved through our customer service process
We strive to address complaints within 30 days of notification
Legal action should be considered only after attempting direct resolution

Legal Questions or Concerns?

If you have questions about these Terms of Service, need clarification on our policies, or have legal concerns, please contact our team. We're committed to clear communication and fair business practices.

Legal Team

privacy@reframedgame.com

Terms Updates

We may update these Terms of Service to reflect changes in our business practices or legal requirements. Material changes will be communicated via email or website notice.

Continued Use

Your continued use of reFramed services after changes to these terms constitutes acceptance of the updated agreement. Please review these terms periodically.